Question 1

What areas do you serve?

Accepted Answer

We serve Calgary and the surrounding Southern Alberta Foothills region, including Okotoks, High River, Nanton, Claresholm, Vulcan, Stavely, Longview, Turner Valley, and Black Diamond. Not sure if we cover your area? Give us a call and we'll let you know right away.

Question 2

Are you available 24 hours a day, 7 days a week?

Accepted Answer

Yes. Disasters don't keep business hours, and neither do we. Our emergency response team is available around the clock, every day of the year. Call (587) 747-7711 any time.

Question 3

How quickly can you respond to an emergency?

Accepted Answer

We aim to have a crew on-site as quickly as possible after your call. Response times vary depending on location and current demand, but we treat every call as urgent and dispatch immediately.

Question 4

Are you licensed and insured?

Accepted Answer

Yes. The Restoration Network Calgary Inc. is fully licensed and insured to operate in Alberta. Our technicians hold industry certifications and follow all applicable safety and regulatory standards.

Question 5

How long has your company been in business?

Accepted Answer

Our team brings over 40 years of combined experience in disaster restoration and reconstruction across Canada. We are locally owned and operated in the heart of the Foothills.

Question 6

Do you work directly with insurance companies?

Accepted Answer

Yes. We have extensive experience working with all major insurance providers in Alberta. We can help you navigate the claims process, prepare detailed scopes of work for your adjuster, and communicate directly with your insurer on your behalf.

Question 7

Will my insurance cover the restoration work?

Accepted Answer

Coverage depends on your specific policy and the cause of the damage. Most standard homeowner and commercial property policies cover sudden and accidental losses such as burst pipes, fire, and storm damage. We recommend contacting your insurer as soon as possible, and we are happy to assist with documentation.

Question 8

Should I call my insurance company before calling you?

Accepted Answer

In an emergency, call us first. Stopping active damage quickly — extracting water, boarding up openings, tarping a roof — is critical and can reduce the overall cost of your claim. We will document everything thoroughly so your insurer has a complete picture.

Question 9

Do you provide estimates for insurance adjusters?

Accepted Answer

Yes. We prepare detailed, itemised estimates and scopes of work that meet insurance industry standards. Our documentation helps ensure your claim is processed accurately and efficiently.

Question 10

What happens after I call you?

Accepted Answer

We dispatch a crew to your property as quickly as possible. On arrival, we assess the damage, take steps to prevent it from spreading, and walk you through our recommended plan of action. We document everything with photos and written notes from the start.

Question 11

Do you handle both the emergency mitigation and the reconstruction?

Accepted Answer

Yes. We manage every phase from initial emergency response through to final reconstruction and post-construction cleanup. Having one team handle the entire project means better communication, less disruption, and a smoother overall experience for you.

Question 12

How long does a typical restoration project take?

Accepted Answer

Every loss is different. A straightforward water damage dry-out may take a few days, while a full reconstruction after a fire can take several weeks or months. We provide a realistic timeline at the start of every project and keep you updated throughout.

Question 13

Will I need to leave my home or business during restoration?

Accepted Answer

It depends on the extent of the damage and the type of work being performed. We will advise you honestly about whether temporary relocation is necessary for safety or practical reasons, and we can help coordinate that process if needed.

Question 14

Do you offer green or sustainable building options?

Accepted Answer

Yes. We are committed to environmentally responsible practices and can incorporate LEED-aligned methods, green building materials, and Energy Star certified equipment into your reconstruction project. Ask us about sustainable options when we meet on-site.

Frequently Asked Questions

Still Have Questions?